Customer Service Rep II - 1st Shift

Logistics done differently.¬ 

At XPO Logistics, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Customer Service Representative II, you will be responsible for maintaining workflow by assisting managers and supervisors with¬ the¬ coordination of warehouse duties such as inventory, creating packaging slips and reports, and picking customer orders. You will also perform heavy data entry into the Warehouse Management System (WMS) and bills of lading. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.¬ ¬ 

Pay, benefits and more.¬ 

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.¬ ¬ 

What you'll do on a typical day:¬ 

  • Coordinate workload allocation between the warehouse workers, material handlers and drivers¬ ¬ 

  • Prepare work orders; troubleshoots orders and resolves discrepancies as needed¬ 

  • Allocate and release orders sent for loading and unloading¬ 

  • Allocate and research inventory for orders¬ 

  • Enter data for inbound and/or outbound freight¬ 

  • Maintain and generate required reports; properly process, audit and file¬ various documentation¬ 

  • Provide customer service to incoming callers, customers and carriers¬ 

  • Assist other employees in the performance of their assigned duties when necessary¬ 

What you need to succeed at XPO:¬ 

At a minimum, you'll need:¬ 

  • High school diploma or equivalent¬ 

  • 1 or more years of customer service experience¬ 

  • Proficiency¬ with¬ Microsoft Office Suite¬ 

  • Ability to work a flexible schedule¬ when needed¬ 

It'd be great if you also have:¬ 

  • 1 or more years of experience in a warehouse setting¬ 

  • Ability to communicate effectively with carriers, customers, employees, and management¬ 

  • Highly organized with proven ability to multitask¬ 

Be part of something big.¬ 

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or√ al, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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